Website, Chat & Messaging Terms

Website Forms and Website Chat

Website forms and chat allow customers to request an estimate, share a concern, leave a compliment, ask a general question, or request a live conversation when an operator is available.

Customers agree to provide information they are authorized to submit and not to use website forms or chat for unlawful, abusive, deceptive, threatening, or automated activity. Submitting a form or starting a chat does not by itself create a service contract, appointment, customer account, job, or guaranteed response time.

Website chat is not an emergency service. Customers should contact the appropriate emergency service when immediate assistance is required.

Chat Availability and Conversation Records

Live-chat availability may follow posted operating hours and may be opened or closed manually. Fox Home Pros does not guarantee that an operator will be immediately available. Customers may still be able to leave a structured website message when live chat is offline.

Navigating the website, minimizing the widget, closing a browser tab, or temporarily losing internet access does not automatically end an active conversation. A conversation ends when the customer or operator explicitly ends it. Ending a conversation archives the record but does not automatically delete its transcript.

An operator may preview a waiting conversation before joining. The customer is notified of operator participation only after the operator joins the chat.

Language and Translation

Customers may submit messages in English, Spanish, or Russian. Fox Home Pros may use machine-assisted language detection, translation, spelling correction, or tone assistance. Authorized operators may review or edit outgoing translations before they are sent.

Automated translations may contain errors or differences in tone. Customers should ask for clarification when a translated message is unclear, particularly when it concerns scope, price, scheduling, or another important service detail.

Verification and Temporary Blocks

Website forms and chat may require a short arithmetic or similar verification challenge. Failed challenges, excessive requests, duplicate submissions, or abusive behavior may result in rate limits or temporary access blocks. Verification and blocking are used to protect customers and Fox Home Pros communication systems.

Program Description

Fox Home Pros uses text messaging for individual, service-related communication with customers.

Messages may include:

• Responses to customer questions.
• Appointment scheduling, confirmations, and reminders.
• Updates about requested, active, or completed work.
• Requests for or links to job photographs and documents.
• Invoice and service-related information.
• Follow-up communication concerning services provided by Fox Home Pros.

This messaging service is not used for unrelated marketing or promotional campaigns.

SMS and MMS Consent

A customer opts in by:

• Sending a text message to the Fox Home Pros business number; or
• Explicitly asking Fox Home Pros to communicate by text regarding a service request.

By initiating a conversation or requesting text communication, the customer agrees to receive service-related SMS and MMS messages from Fox Home Pros.

Consent to receive messages is not a condition of purchasing any service.

Message Frequency and Charges

Message frequency varies depending on the customer's questions, appointments, and active service needs.

Message and data rates may apply according to the customer's wireless plan. Fox Home Pros does not charge a separate fee for participation in this messaging service.

Opting Out

Reply STOP at any time to stop receiving messages.

After receiving a STOP request, Fox Home Pros will send a confirmation and will not send additional messages unless the customer opts in again.

Reply START to resume messages.

Help

Reply HELP for assistance or visit foxhp.com.

Supported Devices and Carriers

Message availability may depend on the customer's device, wireless carrier, and service plan. Wireless carriers are not responsible for delayed or undelivered messages.

Privacy

Personal information and SMS consent records are handled according to the Fox Home Pros Privacy Policy:

foxhp.com/privacy

Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Changes to These Terms

Fox Home Pros may update these Terms when the messaging service or applicable requirements change. The current version and effective date will be published on this page.

Contact

Questions about these Terms or the Fox Home Pros messaging service may be submitted through foxhp.com.